Tag Archives: behind the scenes

Join the Beeyoutiful.com Team in Centerville, Tennessee!

Work for Beeyoutiful!

Do you live in or near Hickman County?Do you love helping customers, solving their problems and making them happy?

Would you like to work in Centerville for Beeyoutiful.com, or do you know of someone who would?

We are growing and need a new Customer Service Representative to make our customers feel welcome and solve their problems. We would love to have someone who already knows and loves our products join us in this role!

Work for Beeyoutiful! A little about Beeyoutiful

We are committed to finding and sharing tools to help people live healthier, more holistic lives. We support good health through nutritional and lifestyle products.

Beeyoutiful is a small family-owned business started 10 years ago, supporting other family-owned businesses. What we do is very important to us, so we work hard to maintain a family-friendly environment and we are all committed to living natural and sustainable lifestyles.

Over the years, we’ve built a large customer base and it’s still growing, so that’s why we need you!

The right person for this job should: 

  • Have Customer Service experience (this is vital).
  • Love to give customers a quality experience and focus on good interactions rather than simply getting through as many calls as possible.
  • Be able to build relationships with customers and make them feel welcome.
  • Have the ability to listen to what the customer really needs and discern and solve their problem.
  • Be able to grasp the underlying issue and find the resources that would be helpful for customers.
  • Be able to communicate effectively with customers over the phone and by email to resolve their problems.
  • Be able to de-escalate problems communicated by upset customers.
  • Always keep accurate records of each customer interaction, ensuring the account is kept up to date.
  • Be able to cope with very busy times (such as when we have a sale) and constantly reprioritize in a rapidly-changing situation.

A few extras  

  • If you already are knowledgable about a wide range of our products, that would be great, but we realize that’s unlikely, so you’ll get training and have time to learn.
  • Knowledge of the alternative health market would be a big advantage.

The job involves: 

  • Attracting potential customers by answering product and service questions, suggesting information about other products and resources.
  • Opening customer accounts by recording account information.
  • Maintaining customer records by updating account information.
  • Entering orders accurately, interacting with shipping department to follow up with any special handling requirements.
  • Selling additional products, as appropriate, by recognizing opportunities to up-sell related items.
  • Resolving product problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Answering inquiries by clarifying desired information; researching, locating, and providing product information.
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • When there are occasional quiet times with few phone calls, being available to help out other departments with tasks you can do at your desk, so you can still be available on the phone.

This is a full-time job that will be performed during regular office hours in Beeyoutiful’s headquarters on the Centerville town square. To be considered, please complete the application process here. We’re looking forward to hearing from YOU!

Meet the Beeyoutiful Team: Stephanie Tallent

Meet the Team from Beeyoutiful.com

We’re always so glad to get to know our customers better, and learn a little about what’s important to you! We’d like to show you a bit of our own lives, too, and help you see what goes on behind the scenes at Beeyoutiful. Today you’ll get a glimpse into Steph Tallent’s life.

Meet the Team from Beeyoutiful.com

Stephanie, what are you in charge of at Beeyoutiful?

As one of the company’s owners, I dabble in a lot of things! I oversee customer service (which involves very little daily work, because of my awesome team members who take care of almost all of it by themselves), new product development, marketing, sourcing, writing, and creative problem solving.

Interview with Stephanie Tallent from Beeyoutiful.com

Stephanie Tallent from Beeyoutiful.com

What do you do every day?

One of my favorite parts of working with Beeyoutiful is that every day brings along something different… but every day involves working through my email and current to-do’s with ongoing projects, usually hammering away at various writing projects.

Sometimes I spend hours buried in piles of books researching some obscure thing, other days I’m “playing” with makeup, and sometimes you’ll find me in the kitchen experimenting with a new product mixture or blend of herbs. Today was all about essential oils!

What can customers count on you for?

I take feedback from our Beeyoutiful friends about what they want and like, and what they don’t like, very seriously. They can always count on us to personally test and use everything we carry with ourselves and our children (as it is applicable).

I hope customers know they can always count on us to seek out and offer products that will be beneficial to them and their families. They can also count on us to share helpful and useful information about how to live a healthier lifestyle, and safe ways to use various natural tools as we learn along the way.

What do you do to support your own health?

​My own health journey has been difficult, taking several twists and turns over the years, and we went through multiple miscarriages before I was diagnosed with an autoimmune disease. My experience is part of why I am so passionate about helping and encouraging others in seeking good health!

Our family focuses on carefully-sourced whole foods in our diet, and we take digestion-supporting supplements to help get the most nutrients possible out of those whole foods. I’m currently on a fairly restricted diet and supplement protocol that is successfully managing my autoimmune issues, as well as doing a fairly intensive adrenal protocol.

One of the areas I’m really focusing on right now is reducing stress and getting enough rest. It’s easier for me to just focus on diet, and skip the powerful benefits of adequate rest and de-stressing along the way.

When you’re not working on Beeyoutiful projects, what’s one way that you enjoy spending your time?

Crocheting with a cup of hot tea and a good British mystery movie are my favorite down-time activities! But usually my non-work time is filled with homeschooling, trying to clean and manage the house, and occasionally putting my ‘black thumb’ to the test by trying to keep an herb and veggie garden going.

Leave a message for Steph in the comments below, and follow her on Facebook here and here, and on her blog. Meet the rest of the team here

May 2015 Hobby Farm Update

hobby farm update from Beeyoutiful.com

Things on the farm are shifting into high gear this spring. We have 75 meat chickens that are bulking up and adding real feathers. They are a little over three weeks old and just got moved into the great outdoors. We are using a model similar to Joel Salatin’s chicken tractor, so that the birds are safe but have daily access to pasture land.

We just put in over 100 tomato and pepper seedlings this weekend and have planned out the space for cucumbers, beans, squashes, melons, pumpkins, more carrots, potatoes and corn. While out surveying the garden and watering in the plants, several of us ran into our friendly Speckled King Snake that likes to guard the entrance. We are happy he is there to chase off all the venomous snakes and he may have us cured of our snake fright before this season is over!

2015_May_farm3

April 2015 Hobby Farm Update

hobby farm update from Beeyoutiful.com

The Ewing and Goss families have teamed up again this year for some simple homesteading. Since we Ewings are currently renting here in Tennessee while our house sells in Arkansas, we have the pleasure of helping the Gosses with their land.

March was a busy month preparing for the coming seasons of warmth, and we spent time planning and getting the ground ready. Jeff tilled up a 100 by 100 foot garden space, and then he and Tal fenced it in. We have peas, lettuce, kale, onions, and other green sprouts starting to push their heads up through the dirt already!2015_April_farm3

Indoors, we have tomatoes, peppers, and some cucumber plants getting big. We cannot wait for the last frost to be in the books so we can plant! We have enjoyed being out with our kids, getting muddy while we plant and plot our garden sections. This winter seemed long, and we had frequent snows towards the end, so we are especially loving being out in the warmth.

In addition to being busy with the garden, we have 75 meat chickens coming our way in about a week! We are working on a few ideas to make raising them more sustainable, and we’re adding fermenting and sprouting their food to our process. We really enjoyed our first round of chickens last year and look forward to learning more about raising poultry this year.

FAQs: How Full Disclosure Helps to Keep You Safe & Informed

How full disclosure helps to keep you safe and informed from Beeyoutiful.com

At Beeyoutiful, we strongly believe that you have the right to know exactly what is in the food you eat, the supplements that you take, and the formulations you use on your skin and hair. That’s why one of the cornerstones of Beeyoutiful’s business values is full disclosure.

We are committed to disclosing all ingredients used in Beeyoutiful branded products. We advocate for this policy with manufacturers, producers, and fellow businesses in the food, supplement, and cosmetic industries.

IS FULL DISCLOSURE REALLY SO UNUSUAL?

We’ve learned the hard way ourselves how important it is to have conversations with companies you do business with about their disclosure policies. My husband Steve is a big fan of hot sauce, the hotter the better! He loves anything and everything that comes with a generous side of heat. When we learned that many hot sauce manufacturers add MSG to their products, we began to read labels carefully before we bought so that we could avoid that common additive.

How full disclosure helps to keep you safe and informed from Beeyoutiful.comOn one grocery shopping trip, Steve excitedly pointed out the ingredient listing on a popular brand of hot sauce. “This one doesn’t say anything about MSG or natural flavors or anything else! It’s just got the basic simple ingredients!” He delightedly piled a few bottles into the cart and we brought them home, happy to have found a natural option for him.

Delighted with our discovery, we happily passed the news along to friends about this “clean ingredient hot sauce”. We mentioned it to a friend who had significantly more food sensitivities to contend with than we did, and who was also a more experienced veteran of seeking out healthy food options. She contacted the hot sauce manufacturer directly to ask if there were any other “unlisted” ingredients, and explained that she needed to know due to certain food sensitivities in her family.

The company replied to our friend that they would require a note from her doctor before they would tell her what other ingredients were in their hot sauce! Steve sadly resigned himself to never buying another bottle of their product, since the company refused to offer even a basic level of transparency to their customers. This is just one of many examples that we have run into through the years as consumers ourselves, and why we are committed to providing a different experience for our Beeyoutiful friends.

Many companies reveal only the largest quantities of ingredients, while glossing over those ingredients that make up a tiny fraction (usually 2% or less) of the total product. But what if, like our friend, you have a food sensitivity and need to avoid one of those sneaky ingredients, even in minuscule amounts? We’re committed to telling you exactly what’s in our foods, supplements, and skin care in even the smallest concentrations so that you can make the best decision based on complete information.

HOW WE PRACTICE FULL DISCLOSURE AT BEEYOUTIFUL

We don’t hide behind ‘proprietary blends’ to keep certain ingredients or components off of our labels. Every ingredient is listed on every product. Occasionally, you may see wording on our labels that is nonspecific, such as a reference to “natural flavors”. That’s because sometimes due to time of year, sourcing challenges, or available ingredients, there may be variance from one batch to another.

You have our personal promise and professional guarantee to never, ever use such language to hide the presence of MSG or artificial flavors, dyes, or other such unnatural components. If there is ever a concern due to allergies to a specific ingredient and you need to know for certain what’s included in a product’s nonspecific ingredients, please contact our customer service department and we will be glad to do the legwork to verify exactly what is used in the specific batch we currently have available.

We ardently support GMO product and food labeling. All of our current Beeyoutiful products are made with non-GMO ingredients, and most of our supplement products are batch tested to further ensure that there’s no contamination or cross-pollination with genetically modified crops.

HOW TO SEEK FULL DISCLOSURE FROM OTHER COMPANIES

We’ve adopted a few simple policies for ourselves as consumers and encourage you to do the same.

1) Ask any company you do business with if they are a full disclosure company. If they don’t know what that means, clarify it for them. Simply ask, “Is each and every ingredient used in your formulations included on your label? If not, would you be willing to send me a complete ingredient list so I can make an informed decision about your product?” If they keep ingredient information secret due to either policy or proprietary formulations, then you know for sure that you are not dealing with a full disclosure company.

2) If there’s a company that you like that doesn’t have a full disclosure policy, make sure to communicate with them clearly that you will not be able to purchase from them until their policies change. Smart companies listen to their customers, and if honest labeling is what customers want and continually request, then they will be far more willing to adopt better labeling policies and earn your business back.

3) Support companies that respect your rights as a consumer and enable you to make informed decisions about what is in the products that you buy. Let them know that you appreciate this about them; they value your positive feedback tremendously! And share these wonderful product options with your friends.

We are grateful for each and every Beeyoutiful customer that crosses our path, and we’re excited to be part of the grassroots activism and positive changes happening across the nation. The more consumers demand to be respected and fully informed, the more likely companies will be to accommodate, making the marketplace safer and happier for everyone.

–Steph Tallent

Nine FAQs about Beeyoutiful’s Essential Oils

FAQs About Beeyoutiful's Essential Oils

We often receive questions about our essential oils, and many customers are curious about the quality of our product, especially in relation to our low prices. We’ve assembled a few of the most frequently asked questions here for your reference.

FAQs About Beeyoutiful's Essential Oils

How are your oils extracted?

Our citrus oils are extracted by a cold process of expeller pressing. The rest of our oils are steam distilled from their plant parts. Read more here about how our oils are made.

Are the oils “low heat steam distilled”?

212 degrees is the lowest temperature at which water turns to steam. Steam can be heated much higher than 212 degrees, but steam will turn back into water before its temperature gets lower than 212 degrees. We use temperatures appropriate to each kind of plant product; some plants will release their oils at lower temperatures than others. Our oils are distilled at the lowest heat possible to extract the desired component parts, and they are tested to have sufficient active components to meet our standards.

What’s the quality level, and how is it assured?

Our oils are 100% pure, unadulterated, uncontaminated, and undiluted. Every batch is sample tested to make sure that this is so, before bottling, during bottling, and after bottling. The oils are tested for purity by gas chromatography, infrared spectroscopy, or both, as well as any other testing appropriate to that oil from a wide range of available technologies.

It is possible to have a totally pure and undiluted oil that is functionally dead. To ensure maximum potency, tests are also performed to make sure that the oils meet a certain standard of active components.

Beeyoutiful's lavender essemtial oilMy second bottle of Lavender doesn’t smell the same as my first bottle did.

Variations are natural and inherent in any plant-based product. Think of how one crop of strawberries might be sweeter, or more red than another. In the same way, two pure and undiluted essential oils of the exact same variety but different batches could smell different, and it is not because of a difference in quality.

How long do essential oils last?

Because so many essential oils have inherent antibacterial properties, they generally have very long shelf lives if stored properly (in tightly-capped dark glass, away from heat and light, refrigerated if possible). In fact, certain oils are sometimes used in small amounts as a natural preservative agent in other products. Most undiluted oils will maintain potency for 2-3 years or longer, and will be used up long before rancidity becomes a factor.

Are your essential oils “therapeutic”, “aromatherapy”, or “medicinal grade”?

Unlike the “USDA Organic” seal you have probably seen on vegetables and packaged products in the supermarket, or the United States Pharmacopoeia (USP) labeling on medicines, you won’t see official labeling on essential oil products simply because there are no official standards or grades for quality or purity. Therefore, quality control and claims of efficacy are left up to each company.

“Therapeutic grade” oil is a term generally understood to be the highest quality grade of essential oil, but without any enforcement around these terms, anyone can claim to carry “therapeutic grade” oils. Some companies have actually trademarked terms like “therapeutic grade” or “medicinal grade”. This is done in an attempt to differentiate themselves in a competitive industry and make it appear that their products alone meet some kind of higher standards. In reality, there are no official standards, and such trademarked terms are meaningless marketing.

Certainly not all oils are the same quality, and there is no way to find out the genuine quality of most oils short of sending samples for laboratory testing.  It comes down to simple integrity. Beeyoutiful is committed to full disclosure and will never make meaningless claims about our products. While our oils are indeed embraced by many for therapeutic and medicinal uses, we refuse to label them with empty words.

For more information on grading oils, read this helpful article.

Beeyoutiful's Eucalyptus Essential OilIs it safe to take your essential oils internally?

If we were to simply answer a blanket yes to this question, and a customer went out and drank an entire bottle of Eucalyptus Oil, they would most likely get very sick. Essential oils are very concentrated, very powerful, and should be respected and very carefully and sparingly used. Some oils are safe in tiny doses; some oils should never be used internally, ever. In addition, there is no single oil that is perfectly safe for everyone. Something that is safe for one person may not be safe for others, especially children, due to various underlying health conditions (including pregnancy), other medications, allergies or sensitivities.

We cannot tell you what is safe for you.  We are not doctors and we cannot prescribe. Our goal is to be very clear about the high quality, purity, and stringent testing of our products and trust that our customers will do their own thorough research and use the products intelligently. In our personal experience, if a particular 100% pure, unadulterated, undiluted essential oil is considered by industry experts to be safe for a specific use, including internal, we are comfortable using ours in that way in our own homes.

If your oils are of such good quality, good enough to that you use them internally, why are the bottles labeled “For Aromatherapy Use Only”?

In order for us to advertise our products for internal use, we would be obliged to meet stringent legal requirements and pay literally millions of dollars each year for liability insurance. Doing this would entail a mountain of work for our very small staff and greatly increase our risk in the marketplace, not to mention raise prices dramatically for our customers. We choose instead to focus on getting quality products out into the hands of people who have learned how to use them safely, and doing our small part to educate more people in the use of great products.

Beeyoutiful's chamomile essemtial oilHow can your oils be priced so inexpensively if they are of such excellent quality?

Along with lowering our costs and liability as mentioned above, we usually try to get a species of plant that is not the rarest and most expensive. There are something like 200 species of lavender, so if you compare the Latin species names on our bottle of lavender with a different manufacturer, they will almost certainly be different. (Note: sometimes plant species is very important, e.g. German vs. Roman Chamomile, and sometimes it is not important at all. Research your oils and insist on knowing what variety is in the bottle!)

Many companies in niche industries like to use a network marketing or distributor-based business model. This means that there are many people along the chain that have to get paid in the form of commissions on each sale. These layers of costs can’t help but make the products much more expensive when they finally get into your hands.

Instead, we work directly with family-owned manufacturers who don’t gouge us on price, and we pass on the savings by selling our oils directly to you at a price that’s not artificially inflated. We have a comfortable margin of profit that lets us pay the bills, do research, and put out training materials, and that is how we choose to price all of our products, including our essential oils. In this way, we’re able to keep the prices lower than many other companies.

Read this article for an introduction to using Beeyoutiful’s essential oils. We recommend The Complete Book of Essential Oils and Aromatherapy as a handy home reference tool. Consider signing up for our email series offering 101 Ways to Use Essential Oils

Behind The Scenes: How Beeyoutiful Essential Oils Are Made

How Beeyoutiful's Essential Oils Are Made

Don’t you love to go behind the scenes and discover how things are made? We do, and we thought you might like to know a bit about how a plant product is turned into an essential oil.

All of Beeyoutiful’s Essential Oils are produced utilizing only steam distillation or cold pressing with no additional ingredients (that’s why we can call them Essential!). We also provide a few blended products such as Tension Tamer that include essential oils, and these are clearly labeled as diluted with additional carrier oils.

Most of our oils are extracted using steam, while the citrus oils (such as Orange, Lemon, and Tangerine) are released through pressure.

How Beeyoutiful's Essential Oils Are Made

Steam Distillation

1. The plant material is placed on a screen in a steam still. Steam from a boiler is introduced under the screen where the plant material is held. The steam vaporizes the essential oil in the plant material. Both steam and oil vapor rise to a condenser.

2. The steam and oil are condensed to a liquid, and fed to a receiving vessel.

3. The essential oil rises to the top of the liquid in the receiving vessel. It is separated from the condensed steam liquid (water or hydrosols). The water may be returned to the boiler and reboiled into steam.

Cold Pressing

1. The whole fruit is scarified, which means the peel or rind is mechanically pierced to open the sacs containing the essential oil.

2. The whole fruit is then pressed which squeezes out the juice and oil.

3. The oil and juice, which contains the peel and other fruit solids, are centrifuged to separate the liquids and solids.

4. The oil liquid layer is then separated from the juice liquid layer.

What about chemicals?

Further physical processing such as filtering and distillation of either the steam distilled or cold pressed essential oils may follow, if it’s needed to remove any remaining debris, waxes, etc. However, we NEVER use chemical solvents or additives in anything labeled as 100% pure essential oils. When we say it’s a pure oil, we really mean it!

Plant Quality & Species

The plants we use are obtained from many sources, and we carefully select the species and quality of those plants. The final quality of an essential oil involves many factors, so we start at a high level by weeding out things like old stale plant parts, and insisting on choosing the specific plant species used.

When you purchase an essential oil, always look past the common names (Chamomile) and insist on a label that bears the Latin binomial or scientific name (Chamaemelum nobile) so that you know exactly what’s in the bottle. Not all varieties of the same kind of common plant will have the same therapeutic properties.

Product Standards

Even a very pure oil could be completely dead, containing little to none of the active constituents that would make the oil valuable for health-building purposes. Each kind of oil will have different functional properties and we have a set of standards in place for each one.

A partial list of the components that may be analyzed include Specific Gravity, Refractive Index, Optical Rotation, Flash Point, Infrared Absorption (as published in FCC), Solubility, Taste/Odor, Color/Appearance, Heavy Metals and Predominant Active Chemical Components. We employ state-of-the-art analytical equipment that allows highly specialized analyses, such as Gas Chromatography and Infrared Spectrometry.

As a general guideline, we follow the specifications used by the Essential Oils and Flavor Industry and published in The Essential Oils by Guenther, as well as Fenaroli’s Handbook of Flavor Ingredients. These texts, as well as other sources of scientific information, detail specific physical and chemical properties of a particular oil.

Once an oil passes all of our quality checks, it’s bottled, labeled, and ready for use in your home medicine kit!

For more information on how to use Essential Oils, we recommend The Complete Book of Essential Oils and Aromatherapy. Consider signing up for our email series that includes 101 Ways to Use Essential Oils for free weekly tips sent straight to your inbox!

November 2014 Hobby Farm Update

hobby farm update from Beeyoutiful.com

We have chicken! It’s been busy since my last update. The weekend before we went on vacation last month, we all got together on Saturday to process our very first chickens. I think we were all a little anxious starting off, but quickly got into the groove of things as the day progressed. Thankfully, several friends came to help watch the kids, prepare meals and help suppress any other chaos that was going on that day. Also, a good friend of ours that had processed chickens in her childhood days came to lend us a hand and show us any tips she could remember.

Nine hours and fifty chickens later, we were done! It was tiring and there are some things that we will do better next time around, but I can’t complain one bit. I’m so thankful for good like minded friends to help and support us as we figure this stuff out for the first time.

If you have any questions about our process or want any more details about how we raised and processed our chickens, please email me at jeff@beeyoutiful.com and I’ll be happy to help in any way that I can.

2014_november_farm

October 2014 Hobby Farm Update

hobby farm update from Beeyoutiful.com

CHICKENS:

I’m so excited, we are one week away from processing our chicks! Actually there is some excitement and there is some anxiety as well. We’ve decided to attempt the processing ourselves so we’ve been reading blog posts and watching YouTube videos for the last week, trying to learn about every aspect of prepping these birds for the freezer.

One of the biggest helps so far is a video by Joel Salatin. While not the best camera angle on whats going on, there is a decent breakdown of the stages, time-frames and so-on that one will only learn from actual experience. Ready or not, we’re giving this a try either later this week or early next week, so wish us luck! I’ll be sure to document as we go and update everyone next time.2014_october_farmDAIRY COW:

We have three dairy cows right now. Sarah and Calfeine are Jerseys and Beasley is a Holstein. We were blessed to get milk from Sarah for the last 11 months – her milk production went down enough lately that we have dried her up until she calves again. We are planning to sire her and Beasley in the next month which should give us some late spring/early summer calves! On another note, the grass has pretty much stopped growing around here so the challenge to make it through the winter without buying extra hay has begun! I’ll keep you all updated as we should have some “Mommas-to-be” cows soon!

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